Privacy Policy

1. Introduction

Welcome to the Privacy Policy of the website www.topcostura-norsec.com The protection of your personal data is fundamental to us. This Privacy Policy clearly explains how we collect, use and protect the information you provide through our website or our mobile application based on WebView technology.

By using our services — either online or via the app — you agree to the terms described in this Privacy Policy.

2. Data Controller

The processing of your personal data is carried out by Topcostura Norsec, operated by TRE Lavandarias e Representações, Lda., with registered office at Campo 24 de Agosto, no. 173, 4300-505 Porto, Portugal, VAT number 502706376.

For any questions related to privacy or to exercise your rights, you may contact us via:

3. Personal Data Collected

We may collect the following personal data:

  • Identification and contact data: name, address, email, phone number, among others, voluntarily provided (e.g. registration forms, contact forms or orders).

  • Order and payment data: collected through WooCommerce and secure payment processors such as Stripe, PayPal or MB Way.

  • Browsing data: cookies, IP address, browser type, operating system, session duration and pages visited.

  • Subscription or promotional data: if you subscribe to our newsletter or participate in promotional campaigns.

❗ Note: We do not collect active or sensitive geolocation data from users.

4. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • To process orders and provide laundry and tailoring services;

  • To manage customer accounts and communications;

  • To improve our website, app and user experience;

  • To comply with legal and regulatory obligations;

  • To ensure the security and proper functioning of our digital platforms.

5. Legal Basis for Processing

We process your data based on:

  • The performance of a contract or pre-contractual steps;

  • Your consent, where applicable;

  • Compliance with legal obligations;

  • Our legitimate interests, provided they do not override your fundamental rights.

6. Data Sharing

Your data may be shared only with trusted third parties, strictly when necessary, such as:

  • Payment service providers (e.g. Stripe, PayPal, MB Way);

  • Hosting, IT and website maintenance providers;

Legal or regulatory authorities, when required by law.

7. Data Retention

Personal data is retained only for the period necessary to fulfil the purposes for which it was collected or to comply with legal requirements:

  • To improve the browsing experience;

  • To personalize content and offers;

  • To collect website usage statistics.

We may use tools such as Google Analytics, Facebook Pixel or Hotjar. Users can manage their cookie preferences through their browser settings or via our [Cookie Policy].

8. Data Subject Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data;

  • Request correction or updating of inaccurate data;

  • Request deletion of your data (“right to be forgotten”);

  • Restrict or object to processing;

  • Request data portability;

  • Withdraw consent at any time, where applicable.

To exercise your rights, please contact us using the details above: norsec.topcostura@gmail.com

If you wish, you may also file a complaint with the national supervisory authority: 📌 National Data Protection Commission (CNPD) – www.cnpd.pt

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page and, where appropriate, communicated to users.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📅 Last update: 24-06-2025